Frequently asked questions

Which areas do you service?

We support clients across Sydney Metro, the North Shore and the North West. If you are unsure whether we cover your suburb, please contact us.

How quickly can care begin?

In most cases, we can arrange an initial consultation within a few days of your enquiry. Where care is needed urgently, such as after a hospital discharge, we will do our best to begin as soon as possible.

Who will provide my care?

Your care will be planned and overseen by a Registered Nurse. Depending on your needs, visits are delivered by our nurses or by trained carers working under nursing supervision. Wherever possible, you will see the same familiar team.

Is there a minimum visit length?

Visit lengths depend on the service and your care plan. We will discuss this during your consultation and confirm it in your written quote.

Can I change or cancel my services?

Yes. Your care plan is flexible and can be adjusted as your needs change. We simply ask for reasonable notice of any changes or cancellations.

Can family members be involved in care decisions?

Absolutely. We encourage family involvement and, with the client’s consent, keep nominated family members informed about care progress.

Do you accept government-funded care packages?

Where eligible, clients may be able to access our services through government-funded aged care programs. Please contact us to discuss your situation.